cm444's Privacy Policy
Your personal information is very important to us. This policy explains in detail how cm444 collects, uses, and protects data.
cm444 ("we", "us", "platform") operates a safe and reliable online entertainment platform for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, store, process, and protect the personal information of our members. By using our services, you agree to the terms of this Policy. Please read this policy carefully.
This Policy applies to cm444's website, mobile platform, and all associated services. We believe that protecting our members' right to privacy is a fundamental responsibility. To that end, we use SSL encryption and the highest security technologies to keep your information safe.
What Information We Collect
In the course of providing our services, we may collect the following types of personal information:
1.1 Information You Provide Directly
When you register on our platform, log in, or contact us, we collect the following information:
- Full name and date of birth
- Email address and contact details
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, Upay or bank account number)
- Documents required for identity verification (if applicable)
1.2 Automatically Collected Information
When you use our platform, we may automatically collect the following technical information:
- IP address and device identifiers
- Browser type and operating system information
- Date and time of access to the platform (in Bangladesh Standard Time)
- Your browsing behavior and cookie data
- Transaction history and gaming activity logs
1.3 Information Received from Third Parties
For the purposes of identity verification and fraud prevention, we may sometimes receive information from trusted third-party verification services. All applicable legal procedures are followed in such cases.
Purpose of Data Use
cm444 uses your personal information for the following lawful purposes:
- Creating, managing, and securing accounts
- Processing deposits and withdrawals (৳500 minimum deposit; ৳1,000 minimum withdrawal)
- Verifying the security of financial transactions and preventing fraud
- Providing 24/7 customer support in Bengali
- Managing bonuses, promotional offers, and the VIP program
- Implementing responsible gaming policies and age verification (21+)
- Meeting legal obligations and resolving disputes
- Improving platform quality and user experience
- Maintaining cybersecurity and preventing fraudulent activity
We do not sell your personal information to third parties for marketing or commercial purposes without your consent.
Data Sharing and Disclosure
We give the highest importance to your privacy. However, we may share your information in the following limited circumstances:
3.1 Service Provider Partners
We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and security verification. These partners receive only the information necessary for their designated tasks and are contractually bound to operate within our privacy policy.
3.2 Legal Requirements
In order to comply with court orders, government directives, or legal obligations, we may provide relevant information to law enforcement agencies. Such disclosures will always be limited to the minimum necessary scope.
3.3 Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the new entity. However, the terms of this Privacy Policy will continue to apply, and you will be notified in advance.
Data Protection and Security
cm444 takes industry-leading technical and organizational measures to protect your personal information:
- All data is protected through SSL (Secure Socket Layer) encryption
- Passwords are stored using a high-grade hashing algorithm — never kept in plain text
- Payment information is processed in compliance with PCI DSS standards
- Regular security audits and vulnerability assessments are conducted
- An immediate alert system is activated if unusual activity is detected on an account
- Staff access to data is restricted to the minimum necessary and is regularly audited
While we ensure the highest security measures, complete security for data transmitted over the internet cannot be guaranteed. You are therefore requested to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
Cookie Policy and Tracking Technologies
Our platform uses cookies and similar tracking technologies to function properly and to improve your experience:
5.1 Essential Cookies
These cookies are essential for the core functionality of the platform — such as maintaining login sessions, verifying security, and remembering your preferences. They cannot be disabled.
5.2 Performance Cookies
These cookies help us analyze how our platform is used so that we can continuously improve the quality of our services. This information is processed in aggregated and anonymized form.
5.3 Cookie Controls
You can control or reject most cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit the functionality of the platform.
Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required to meet legal obligations. General guidelines are as follows:
- Active account data: for the duration the account remains active
- Transaction records: for the period required by financial regulators
- Data after account closure: for a reasonable period as required by law
- Customer support communications: for the period necessary to resolve disputes
Once the specified period has passed, we securely delete your information or anonymize it so that you can no longer be identified.
International Data Transfers
cm444 primarily serves the Bangladesh market. If your information ever needs to be processed outside Bangladesh, we will ensure that adequate data protection measures are in place in the destination country.
In such cases, we will ensure the protection of your information through contractual safeguards, standard contractual clauses, or other legal mechanisms. Data transfers will always be governed by applicable law and this Policy.
Your Rights
As a member of cm444, you have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you
- Right to Rectification: The right to request correction of inaccurate or incomplete information
- Right to Erasure: The right to request deletion of your information where there is no legal obligation to retain it
- Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances
- Right to Data Portability: The right to receive your information in a structured, machine-readable format
- Right to Object: The right to object to certain processing activities
- Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time
To exercise these rights or for any questions about your information, please contact us. We will process your request within a reasonable time.
Protection of Minors
cm444 provides services only to those aged 21 and above. We do not knowingly collect personal information from any minor.
We verify age at registration, and where necessary, identity document verification is used to confirm that the user meets the minimum age requirement. If we become aware that we hold information belonging to a minor, we will immediately delete that information and close the associated account.
Third-Party Links and Services
Our platform may include services from third-party game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These third-party providers have their own privacy policies. cm444 is not responsible for the privacy practices of these third parties.
We recommend that you read the privacy policy of any third-party service before using it.
Changes to the Policy
We may update this Privacy Policy from time to time. For any significant changes, we will notify you via your registered email address or through a notice when you access the platform.
Continued use of our services after an update will indicate that you have accepted the revised policy. We recommend that you review this page regularly. The date of each update will be noted at the top of the page.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team. We are committed to responding to your questions within a reasonable time.